FREQUENTLY ASKED QUESTIONS
Q: How often should my pet be groomed?
A: A lot depends on the pet’s lifestyle and living conditions, as a general guide. Dogs who have their hair cut in particular styles such as Poodles, Cockers, Doodles, Shih Tzus, Bichons, etc. should be groomed every 4-6 weeks. Dogs such as Labradors, Shepherds, Collies, and Huskies should be bathed and groomed every 8-10 weeks.
Q: How soon can my puppy be groomed?
A: When it comes to puppies, the sooner the better. Ideally, puppies 8 weeks and older who have received their first round of vaccines are of the perfect age.
Puppies are extremely eager to learn and benefit from new experiences and socialization. We take the time during each session with your puppy to ensure a positive experience, as grooming will be a life-long necessity. (For more information about puppy grooming, click here).
Q: How far out should I plan to book my appointment?
A: Throughout the year we typically book 10-15 weeks in advance. We suggest giving yourself a few weeks' advance time to make an appointment, however, we may have some same-day appointments available but are not guaranteed. To guarantee your appointment time and day, we recommend talking to your stylist to book your appointments throughout the year (Holiday appointments typically book up about 2-3 months in advance).
Q: What are your cancellation policies?
A: We require a cancellation notice 48 hours prior to your appointment. Cancellations made within the 48-hour period may result in a $25 cancellation fee due at the next service. Cancellations that are considered no-shows (where the client confirms the appointment via text and doesn't show or cancel) will be subject to pay up to 100% of their appointment total to resume scheduled services. All fees must be paid prior to or at the next appointment.
We do not take appointments later than 10 minutes after the start of the appointment. If you feel you are going to be running behind, please contact the salon and speak to your stylist to go over the timing. If your stylist can still take your pet for services, there may be a $25 late fee added to the service total and a reduction of services. Taking your pet late to their appointment is not guaranteed and your appointment may have to be rescheduled to a later date and time.
Q: Will I get a reminder for my upcoming appointment?
A: Yes! Our salon will request a phone number so we can send text messages for appointment reminders and confirmations. When you book your appointment, you will receive a text message stating the time and date of your appointment for your pet(s) within a few minutes. A few days prior, typically 48 hours, you will receive another message to confirm your appointment or cancel via text. If for some reason you need to reschedule or cancel, we require notices 48 hours before the appointment to accommodate your requests to the best of our ability.
Q: What vaccinations do you require?
A: All pets are required to be up to date on all recommended vaccinations by their vet; including the Rabies vaccination required by Michigan state law. This is to ensure the safety of all the pets in our care and our staff members as well. We also understand some pets may not be able to receive certain vaccinations, due to age or health, and may make exceptions (with prior notification) to our policy for this reason.
Q: Do you take pets on sedatives?
A: We acknowledge some pets do benefit from the use of sedatives and we're willing to work with pets on sedatives. Pet’s prescribed sedatives are required to be administered by their owners before services as instructed by their veterinarian.
Q: How much does it cost to get my pet groomed?
A: There are many different factors considered regarding pricing: the pet’s breed, age, weight, temperament, coat condition, and style/service requested. Therefore, each pet is priced individually. When you are booking your appointment, we will quote you a range of prices for service but keep in mind these prices are only quotes and not final prices (**Pricing for puppies steadily increases each appointment until they are about 12-18 months old.)
Q: How often do my pets need nail trimming and do I need an appointment?
A: We advise all pets to have their nails trimmed every 4 weeks, however, some pet’s nails will grow faster than others and need to be trimmed more frequently. All stand-alone services require an appointment, including nail trims. Give us a call to set up an appointment!
Q: What days and times do you offer to groom?
A: Although appointment times will vary based on the day and season, we normally schedule appointments 7 days a week. Since our hours are based on appointments, we have multiple groomers who may be able to accommodate different schedules to ensure we have something to meet your needs.
Q: Can I use my own shampoo?
A: If you have a shampoo that works best for you at home and you want us to use it, please bring it in. We do offer a wide variety of high-quality, pH-balanced, shampoos and conditioners that cater to the unique and special needs of each pet. If you have a prescription shampoo from your veterinarian that you need us to use, please bring it with you to your appointment. We do not charge additionally for using client-provided products.
Q: How long does the grooming service take?
A: When you arrange an appointment with us, you are provided with a dedicated stylist who will discuss your pet's grooming requirements and requests. Due to some differences between breeds, sizes, and coat types, our service times may vary.
For small breeds, we request 1.5-2 hours, and for large breeds 2-4 hours. (These times may also vary based on requested services. Your stylist will provide a more accurate timing at your appointment check-in).
Q: Can my dog be groomed to breed standard?
A: Yes, our groomers are familiar with most of the breed standards and are very experienced with the more popular breeds. Many clients do not groom the breed standard because of the level of maintenance required. Each pet is different and each person’s needs and lifestyle vary; a consultation with your stylist can help you know your options and decide accordingly what works best. We also encourage you to bring in pictures of previous grooms your pet has received, if available, to better help understand the style you are seeking.
Q: My pet’s fur is matted/tangled, does it have to be shaved?
A: If the hair is allowed to knot or develop “mats”, this can create a painful tension on the skin and coat. When mats develop, they can trap dirt and moisture underneath creating an environment ideal for bacterial and/or fungal growth or potentially even hiding injuries. In most cases, the pet may not be able to tolerate the lengthy and tedious work that goes into de-matting and would be in the pet’s best interest to remove the matting by shaving underneath the mat to relieve the discomfort. In some rare cases, matting may be minimal and may be safely and painlessly reversed but not be a long-term fix. The best way to avoid matting is to brush your pet daily and be on a regular grooming schedule. A consultation with your stylist during your next visit will be the best way to evaluate how to go about removing any matting or tangles and preventing it from reoccurring.
Q: Do I get the same groomer each time?
A: Most clients prefer to keep the same groomer. If your dog is nervous and/or you have specific requests, we find that coming back to the same groomer works best because it fosters a relationship between the client, groomer, and dog.
Q: How do you dry my dog?
A: After the bath, we towel dry most of the water off of your pet to help minimize dryer time—which may be stressful or relaxing to some pets. We then move your pet from our bathtubs to our secure adjustable height hydraulic tables to hand dry with force dryers. Each pet is supervised while being dried and wears a “happy hoodie” to cover your pet’s ears to minimize dryer noise which may frighten some pets (similar to a vacuum cleaner). In most cases, pets are fully dried using our handheld force dryers, but some may need extra time or a resting period in which we may use open-cage dryers that allow cool air to circulate while the pet is crated. All of these methods have been approved and considered safe by veterinarians and used in many different grooming salons and kennel settings.
Q: What if I am not completely satisfied with my finished service?
A: If for any reason you are not completely satisfied with the treatment or services received, please notify the salon within 2 business days so we can do our best to rectify it. Our client’s satisfaction is extremely important to us and we take great pride in our service and want our clients to as well.